Privacy Policy

Your privacy is very important to us at Escribir Academy, which can be reached at https://www.escribiracademy.com and we’re dedicated to keeping it safe through this Privacy Policy.

By using the site and accepting the terms of use and this Privacy Policy, you confirm that you have read and understood all its provisions. Where consent is required by applicable legislation, we will get it accordingly. In case you do not agree with the Privacy Policy, stop using our website.

1. The Information We Collect

Escribir Academy strives to ensure that your personal data is processed properly and securely. In order to provide our services, manage the registration of students, and improve the experience of using our website, we collect the information that is reasonable to collect.

Depending on the way of interaction with our website and services, we may receive the following information from you:

Personal Data: your name, email address, telephone number, address and other information that you provide us with.

Student Data: information about the selected courses, qualification, registration data, examination sessions, enrollment and academic progress where relevant.

Data concerning Payments: information necessary for processing course fees, payments and other financial transactions. Card information may be transmitted by third-party payment service providers.

Communications Records: information provided by you when you contact us by email, contact forms, WhatsApp and other channels of communication.

Technical Data: your IP address, browser, type of equipment, operating system, website activity, referral or exit pages.

Other Data: information that you voluntarily provide to us while asking for information, registration for a course or use of our services.

Our goal is to collect only such data as it is required for legitimate educational, administrative, operational and legal needs.

2. Usage of Information

Your personal data may be used by Escribir Academy for the following purposes:

Processing registrations and enrollment of students.

Providing access to courses, recordings, lectures, educational material and other resources.

Processing course fees, payments, refunds and other account-related transactions.

Sending important information regarding classes, schedules, examination dates, updates about courses and student support.

Responding to inquiries, requests, complaints and feedback.

Maintaining student records and providing administrative support.

Improvement of our website and educational services.

Ensuring security of the website, preventing fraud and troubleshooting technical issues.

Compliance with applicable laws and regulations.

Sending marketing communications regarding courses, discounts and educational opportunities where permitted by law and, where required, with your consent.

You can unsubscribe from marketing communications at any moment. We may still send essential service communications concerning your enrollment, payments and access to courses.

3. Storage and Protection of Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to authorized personnel and service providers who need the information to perform their duties.

Although we take reasonable steps to safeguard your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and maintain appropriate educational and financial records.

4. Payment Processing

Escribir Academy may offer different payment methods for course fees and other educational services.

Where payments are processed through third-party payment providers, your payment information may be collected and processed by those providers under their own privacy policies and security practices.

We do not intend to collect or store complete payment card details on our own systems unless specifically required and appropriately secured. The handling of payment information depends on the payment method and service provider used.

Students should review the relevant payment provider’s privacy policy before submitting payment information through its services.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and enhance the user experience.

Cookies may help us:

Keep the website functioning properly.

Remember user preferences and settings.

Understand how visitors interact with our website.

Identify technical issues and improve website performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

Where required by applicable law, we will request consent before placing non-essential cookies on your device.

This policy covers cookies used by the Escribir Academy website. Third-party websites linked from our website may use their own cookies and tracking technologies.

6. Sharing and Disclosure of Information

Escribir Academy does not sell your personal information to third parties.

We may share personal information in limited circumstances, including:

Service Providers: With trusted providers supporting our website hosting, payment processing, communication, analytics, and educational platforms.

Educational Administration: Where necessary to manage your enrollment, course access, student support, or related educational services.

Legal Requirements: Where disclosure is required by applicable law, a court order, or a lawful request from an authorized authority.

Security and Protection: Where reasonably necessary to protect the rights, safety, property, or security of Escribir Academy, its students, or others.

With Your Consent: Where you have expressly authorized a particular disclosure.

We expect service providers who handle personal information on our behalf to protect it appropriately and use it only for authorized purposes.

We may also use aggregated or anonymized information for statistical analysis, reporting, and service improvement, provided it does not identify individual users.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, educational platforms, payment services, or other external resources.

Escribir Academy does not control the privacy practices or content of these external websites. If you access a third-party website, its own privacy policy and terms of use will apply.

We encourage you to review the relevant policies before sharing personal information with any third party.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information where legally permitted.

Withdraw consent where processing is based on your consent.

Object to or request restrictions on certain types of processing, where applicable.

Opt out of promotional emails or other marketing communications.

Raise a concern or complaint regarding our handling of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing your request.

Certain records may need to be retained where required by law or for legitimate administrative, financial, or dispute-resolution purposes.

9. Children's Privacy

The safety of children as they use the internet is very important to us. We urge parents and other responsible adults to actively participate in, supervise, and direct their kids’ internet activities. Children under the age of 13 cannot intentionally provide any personally identifiable information to our website.

Please get in touch with us right away if you think your child may have provided such information on our website. We will do all in our power to rapidly delete such information from our files.

10. International Data Transfers

Some of our service providers may store or process information outside Pakistan or the country in which you reside.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled with appropriate safeguards and in accordance with applicable data protection requirements.

11. Changes to This Privacy Policy

Escribir Academy reserves the right to update or revise this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal obligations.

Any revised version will be published on this page, together with an updated revision date where appropriate.

We encourage you to review this page periodically to remain informed about how we collect, use, and protect your information.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to submit a privacy-related request, please contact us: Email: info@escribiracademy.com

We will review your inquiry and respond within a reasonable timeframe, subject to applicable legal requirements.

By using our website and educational services, you acknowledge this Privacy Policy and understand how your personal information may be handled as described above.